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Terms and Conditions

Your Terms and Conditions section is similar to a contract between you and your customers. You provide information and services to your customers, and they must comply with your rules.


Common provisions in a Terms and Conditions agreement allow you to:

  • Withdraw and cancel services, and carry out financial transactions.
  • Manage customer expectations, such as liability for errors in information or website downtime.
  • Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
  • Define rules relating to user behaviour, such as prohibiting illicit behaviour, hate speech, intimidation, promotions, spam, etc.
  • Disable user accounts.
  • Note any other conditions that help to protect you or your audience.

Returns and refunds policy

This area is used to present your returns and refunds policy to buyers.


A returns and refunds policy generally includes the following elements:

  • Return conditions (number of days)
  • Condition of the return (e.g. unworn)
  • Reason for return (damaged product, wrong product, etc.)
  • Returns procedure (how to initiate a return, how to contact customer service)
  • Refund procedure (refund conditions, duration, payment details)
  • Contact details

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